Terms of Service

Please read these Terms of Service carefully before using the NatMeal website or ordering our services. By accessing our website or placing an order, you agree to be bound by these terms.

1. About us

NatMeal Ltd is a company registered in England and Wales. Our registered address is 12 Food Street, London, EC1A 1BB, UK. We operate the website www.natmeal.co.uk and provide fresh ready meal delivery services across the UK.

2. Use of the website

You may use our website for lawful purposes only. You must not use it in any way that breaches applicable laws, infringes rights, or interferes with the operation of the site.

We reserve the right to suspend or restrict access to the website if we believe you are using it inappropriately.

3. Orders and subscriptions

All orders are subject to availability and acceptance. When you place an order, you will receive an order confirmation. This confirmation does not constitute our acceptance of the order; we will confirm acceptance separately.

Subscriptions renew automatically weekly or monthly depending on the plan selected. You can cancel, pause, or skip a delivery before the weekly order deadline through your account or by contacting us.

4. Pricing and payment

Prices are shown in British Pounds (£) and include VAT where applicable. Delivery charges, where applicable, are displayed at checkout.

Payment is taken at the time of order using a valid payment method. We use a secure third-party payment processor. We do not store full card details on our servers.

We may change our prices from time to time, but any changes will not affect orders already accepted.

5. Delivery

We deliver to mainland UK. Some postcodes in Northern Ireland, the Scottish Highlands, and islands may have limited service or additional delivery charges. Delivery dates are estimates and may be affected by factors outside our control.

Meals are delivered chilled and must be refrigerated promptly. We are not responsible for spoilage if delivery instructions are not followed or if the package is left unattended for an extended period at your request.

6. Allergies and dietary information

All ingredients and allergens are listed on each meal. However, our meals are prepared in a kitchen that handles all major allergens. If you have a severe allergy, please contact us before ordering.

Our meals are designed to support a balanced diet but are not intended to diagnose, treat, or cure any medical condition.

7. Cancellations and refunds

You can cancel or modify your order before the weekly cutoff time. After the cutoff, the order may already be in preparation and cannot be cancelled.

If you receive damaged, incorrect, or spoiled items, please contact us within 24 hours of delivery with photos where possible. We will offer a replacement or refund at our discretion.

8. Intellectual property

All content on this website, including text, images, logos, and branding, is owned by or licensed to NatMeal Ltd. You may not reproduce, distribute, or use it without our written permission.

9. Limitation of liability

To the fullest extent permitted by law, NatMeal Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or services.

Our total liability shall not exceed the amount paid for the order or subscription in question.

10. Changes to these terms

We may update these Terms of Service from time to time. Continued use of the website or services after changes means you accept the revised terms.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact us

For questions about these terms, contact us at [email protected] or write to NatMeal Ltd, 12 Food Street, London, EC1A 1BB, UK.