Privacy Policy

NatMeal Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Who we are

NatMeal Ltd is a UK-registered company. Our registered address is 12 Food Street, London, EC1A 1BB, United Kingdom. For data protection questions, email us at [email protected].

2. What data we collect

We may collect the following types of information:

• Account information: name, email address, phone number, delivery address, billing address.
• Order information: meal plan selections, dietary preferences, order history, payment details (processed securely by our payment provider).
• Technical data: IP address, browser type, device information, cookies, and pages visited.
• Communications: records of emails, support tickets, and feedback you send us.

3. How we use your data

We use your data to:

• Process and deliver your orders.
• Manage your account and subscription.
• Communicate with you about orders, deliveries, and support.
• Improve our website, products, and services.
• Comply with legal and regulatory obligations.
• Send marketing emails, only where you have opted in.

4. Legal basis for processing

Under UK data protection law, we process your personal data on the following legal bases:

• Performance of a contract with you.
• Compliance with a legal obligation.
• Our legitimate business interests, such as fraud prevention and service improvement.
• Your consent, for marketing and optional cookies.

5. How we share your data

We do not sell your personal data. We may share it with:

• Delivery partners, to fulfil your orders.
• Payment processors, to handle transactions securely.
• Service providers, such as hosting, analytics, and email platforms.
• Regulators or authorities, if required by law.

6. Cookies and analytics

We use cookies to make our site work and to understand how visitors use it. For details, see our Cookie Policy.

7. Data security

We use appropriate technical and organisational measures to protect your data. However, no online transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Withdraw consent at any time.
• Complain to the Information Commissioner’s Office (ICO).

To exercise these rights, contact us at [email protected].

9. Data retention

We keep your personal data only as long as necessary for the purposes described above, or as required by law. Order and accounting records are retained for up to 7 years.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please review it regularly.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]
Address: NatMeal Ltd, 12 Food Street, London, EC1A 1BB, UK